HW Technology recognise that not all businesses are the same and many have differing IT needs. We take a flexible approach to our clients IT services tailoring our advice, support and even working hours to provide our customers with the best service.
90% of support tickets raised are fixed remotely, saving you time by fixing the issue quickly and efficiently ensuring you are not waiting for someone to visit site to address your IT requirements. In a small amount of cases it is essential that a site visit is needed and if this is the case we will quickly arrange for one of our field engineers to visit your premises and to carry out the necessary work.
HW Technology’s IT Support acts as a consolidator of cost, by using our services it allows your staff to concentrate on other areas of the business and take the headache of IT away. All of our IT consultants follow our best practices guidelines, with customer surveys showing a satisfaction rating of 4.8/5 across the board.
Benefits of HW Technology IT Support;