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IT Support and managed services

HW Technology recognise that not all businesses are the same and many have differing IT needs. We take a flexible approach to our clients IT services tailoring our advice, support and even working hours to provide our customers with the best service.

 

90% of support tickets raised are fixed remotely, saving you time by fixing the issue quickly and efficiently ensuring you are not waiting for someone to visit site to address your IT requirements. In a small amount of cases it is essential that a site visit is needed and if this is the case we will quickly arrange for one of our field engineers to visit your premises and to carry out the necessary work.

 

HW Technology’s IT Support acts as a consolidator of cost, by using our services it allows your staff to concentrate on other areas of the business and take the headache of IT away. All of our IT consultants follow our best practices guidelines, with customer surveys showing a satisfaction rating of 4.8/5 across the board.

 

Benefits of HW Technology IT Support;

 

We take the worry away

HW Technology provide a managed service and support to your business needs, we take a strategic approach to your IT systems meaning IT is no longer a concern.

IT Support means just that

We believe in making sure that your IT works as well as it can for our customers, we don’t cut corners and make sure that you’re up and running as you should be as soon as possible. With a strong team of IT Consultants working under our Operations Manager the internal infrastructure is in place to provide our customers with the best possible support.

Documentation

We make sure that all of our experienced consultants document each ticket that comes in to us. This includes any changes that we make and provides a high level overview of your system. Having a thorough documentation process allows HW Technology to have a complete history of your time using our service.

Communication

Our IT consultants understand that IT can sometimes cause disruption to our customers’ day, which is why communication is so important to us. We ensure that you are constantly updated as to where we are with your query and once the problem is resolved we make sure you are aware of what we did and how this solved the issue.

Additional measures of protection

HW Technology pre-empt issues which could arise in the future, for example we may enable features on the servers to protect against issues which may occur from time to time. In essence we aim to solve problems before they arise.

Bespoke projects

Often our customers ask us to take on bespoke IT projects relevant to a particular business need they have. We have our PRINCE2 qualified Project Manager oversee your project from start to finish, working with the specialist IT & software consultants both internally and on site.

 

You can see below what some of our customer have to say about our support:

Features Benefits
Service level agreement Ensures a rapid response to business-critical IT issues
Remote support Improves the productivity of employees, wherever they are working
Optional on-site support Brings an engineer to your office to provide hands-on support if necessary
Planned IT replacement Provides hassle-free hardware upgrades with just one partner to deal with
IT consultancy Gives you access to expert advice and guidance on your IT strategy
Software patch management Frees up your employees to work on more value-adding tasks

IT support isn’t just about fixing things

Get in touch and we may be able to bring tangible returns on your investment.

Testimonials

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