If you are using Microsoft Office 365 you may have experienced a number of issues over the last few weeks. These have ranged from serious issues with the SharePoint and One Drive platforms through to more annoying problems accessing the web portal. Either way this is not ideal if this is your main productivity and messaging platform. Not only do you have little control on when these issues are fixed, you have little in the way of direct contact with the provider.
Most Microsoft Partners have no access beyond the admin tools provided with Office 365, the crux is they can’t do much to help…
What else can you do if you want Cloud services?
If you have chosen to move to Cloud services have a look at a privately hosted solution. This could include Remote Desktops and Hosted Exchange. Rather than running on a huge shared public platform, you could use a provider who have direct control over the equipment and environment.
Why would this have any advantages?
As mentioned above the companies normally control the environment your systems run on. If they have a problem, they have direct access to the platform. They can be responsive and agile in support and can find workarounds to problems that larger Cloud providers can’t. You also have contact with your support team directly, a big plus for most businesses.
How do I go about this?
HW Technology provide both Microsoft Office 365 services and fully hosted private platforms. You can mix and match the approach and find a solution that meets your business’s needs. Just drop us a line and we can meet and discuss your exact issues, problems and ideal features and come up with a solution that is bespoke to your company.
In addition to your chosen platform and software we will provide support for you and your business. This can be as simple as the provision of your hosted solution to supporting your local desktops and hardware. We can even support users if they have home devices that connect to any of Cloud services. We take care of third party software suppliers relationships and your platform updates are included as standard.
What else can you do?
In addition to IT support and Cloud solutions, we can also help with Sage Accounts software, Cloud Accounting systems, web development and SEO. You don’t have to use all of these services but we can create a joined up approach to your IT strategy. If you have a requirement we cannot help with we have a number of partners who can, including internet connectivity and VoIP solution partners.