New Hosted Desktop Solution helps growing business expand
An accountancy business based in West Sussex has recently completed a migration to HW Technology’s premium hosted desktop solution.
After recent expansion, via a third office and subsequent technical limitations being exposed during this rapid growth, the business decided to engage HW Technology to help plan its technology strategy.
The business initially contracted HWT to help support, fix and review their ageing platform. Both during the initial discussions and subsequent support provision, it became clear the entire technology estate needed a major overhaul.
The business was struggling with reliable access to software and data across 3 separate sites and it became difficult to work in a consistent, collaborative manner.
It was also important for the business to increase security for communication with clients and other third parties and to add strength to existing internal policies and procedures.
After a thorough review of business needs, it was clear that a hosted desktop solution would be an ideal fit. In addition, new firewalls and VPN were to be installed to increase cross-site security and a new leased line was provisioned to provide robust communications at the primary site.
The initial phase of the project was the installation and configuration of an outsourced hosted desktop system. Email services were migrated to Microsoft Office 365 and mail-archiving and compliance systems were implemented to capture all communications.
Secure email was implemented to encrypt email communications allowing users to protect highly sensitive email content.
HW Technology worked closely with the internal management team to plan and scope the entire project from initial conception through to the final migration. All migration tasks were completed over a weekend, reducing downtime to almost zero.
The business now has a standardised set of applications running consistent versions. All data is centralised, controlled (essential for GDPR) and accessible by all the team, no matter which office they are working from. The solution has also simplified several back-end procedures including backups and disaster recovery planning.
2-factor authentication is being deployed in the coming weeks to further increase security and provide greater transparency of devices logging in to the platform.
Julie Saunders, Practice Manager
“The businesses IT was becoming a blocker to the growth plans we had. The previous provider lacked expertise in the accountancy sector and often took too long to respond and deal with issues.
Once I met with Mark Burgess from HWT the difference was clear. They understood the business and software we use and had broad experience working with a growing accountancy practice.
The move to the hosted desktop solution has been very good and due to the planning and expertise by all involved, we are already seeing the benefits. This was a really well-run project and I wouldn’t hesitate to recommend the HWT team”
If your business is encountering problems with IT systems, or the support you receive isn’t meeting your expectations please get in touch to see how HW Technology can help.
To find out more, please call us on 0845 504 8989, or complete our contact form.