Hosted desktop improves businesses efficiency
An accountancy business based in the North East has recently completed a migration to HW Technology’s premium hosted desktop solution.
After experiencing a number of issues and problems and a need to rationalise the internal systems the practice approached HW Technology.
During the initial discussions, it was clear service levels and response times were not at the expected levels required by the business.
Additionally, the infrastructure was in need of remedial work and replacement. Remote working was difficult with the current systems and not easy for users.
It was also important for the businesses two regional offices to work more collaboratively and leverage the expertise available across both locations.
After identifying the requirements it was agreed that a hosted desktop solution would be the best solution. As part of the project leased lines were also installed, utilising backup circuits to makes sure the connectivity was appropriately robust.
A virtualised remote desktop farm was developed to best fit the requirements of the business, then all applications and data were migrated.
HW Technology worked closely with the software partners to make sure all productive software and databases were moved and working over the migration weekend. Due to the planning and preparation work performed by all parties the business had zero downtime.
The business now has a standardised applications, all data is centralised, controlled (essential for GDPR) and accessible by all the team, no matter where they are based. The solution has also simplified several back-end procedures including backups and disaster recovery planning.
Craig Horsfall, Associate Partner
“Our IT was becoming an issue and we were not receiving the support and advice we wanted. We met with HW Technology and discussed our requirements. Mark Burgess worked on a strategy for the business, aligning the business requirements with potentially suitable technology solutions.
The hosted desktop solution was a perfect fit. Once we decided to move, the process was fully managed by HWT and the migration was completed in a professional and timely manner. The on-going support has been fantastic and we would highly recommend their services to any other business who considers their IT systems as adding value to their business”
If your business is encountering problems with IT systems, or the support you receive isn’t meeting your expectations I would recommend HW Technology without hesitation.”
To find out more, please call us on 0845 504 8989, or complete our contact form.