A financial services company in West Sussex were looking for a new external IT support company, the firm were expanding quickly but were receiving poor service from their existing provider. The business felt that their incumbent wasn’t able to keep up with their levels of growth and that they had grown to a level that required more specialised IT services.
During a meeting with one of their clients, they were recommended to speak with HW Technology to see if their requirements could be fulfilled. The practice normally go out to tender for business essential services, but such was the need for a quick change of provider they came directly to HW Technology which did lead to some trepidation within the practice.
Upon commencing discussions with HW Technology the practice felt more at ease and there was a feeling that HWT understood their business needs and the products and applications that they use.
After an initial meeting with the client, HWT’s director, Mark Burgess, outlined a strategic plan for their IT requirements going forward in the short and medium term. He also outlined the process to on-board the client professionally and identified business critical issues that needed quick remediation to help fix underlying system issues.
The strategy also showed a long-term vision, in line with the business requirements going forward, that would allow their growth to be managed fully from an IT perspective.
The business are now fully onboarded with HWT and are already benefiting from improved service. Through our proactive approach to both IT support and account management, structures are in place to allow their IT to grow at the same rate as the business.
JS – Office Manager
“We have experienced a positive and professional service so far from HWT, their staff listen to our needs and their communications back and forth are faultless.
They have a pro-active approach to our IT systems which fills us with confidence.
The fact we have already recommended them to one of our clients speaks volumes of their work with us to date.”
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