A business based in the South East of the UK recently contacted HW Technology after suffering from a major ransomware infection, that had caused significant issues in the business.
The organisation with 30+ employees had been infected via an email attachment and the businesses current supplier were unable to get to grips with the issue and complete the recovery.
After a short fact find and full impact assessment it was clear the customer’s servers needed to be re-installed after the drives had been formatted. We obtained confirmation that a good working backup was in place that allowed us to deploy an engineer to the customer’s site within a few hours to begin the recovery process.
The on-site servers were wiped and all machines were checked. Those PCs/laptops that were infected were also wiped and re-built as an additional safety measure.
Over the course of a day, our engineer recovered the servers and associated data. The on-site email service was recovered and restored and applications were tested and confirmed as working.
Once recovery was completed, new anti-virus was deployed on all machines, the on-site firewall was updated to the latest firmware and locked down correctly and all updates and patches were deployed to all machines.
We also deployed an anti-ransomware countermeasure to try and stop this type of infection from occurring again.
In addition, we have provided some educational sessions with the staff to help them understand the threats they will face day to day and helped tighten internal procedures.
The business has now moved all IT services to HW Technology and has recently migrated to a fully hosted desktop environment to increase security within the business.
SR, Managing Partner
“We were very lucky to have an introduction to HW Technology. Our incumbent supplier didn’t have the resource available to help us and we were unable to access any data or applications. What impressed us most was the speed and expertise in restoring our systems and data. We have now moved to a new platform which has increased our security and given us much more flexibility.”
To find out more, please call us on 0845 504 8989, or complete our contact form.