What is it?
Ransomware is a type of virus that encrypts files on your computer or network drive. Once the files have been encrypted you can’t access them without unencrypting them. The virus then asks you for payment and in return it may unencrypt them.
Where does it come from?
The virus is usually delivered via email or by downloading a file from an infected website.
What to do if you think you’ve been affected by Ransomware?
In the first instance you should immediately shut down your computer (or power it off) and then contact your IT support provider. Typically, by the time you realise you’ve been affected its usually too late and the files will need to be restored from a backup. In the event that you get infected, we strongly recommend that you do not pay the ransom as this will rarely end the matter.
How to avoid it?
Whilst having an up to date anti-virus program will catch most examples of the ransomware, the most common method of infection is by user interaction (where a user downloads and runs a file, or runs a file attached to a convincing-looking email).
To combat this it is best practice to be vigilant opening attachments, particularly from senders you don’t recognise, and avoid downloading files from websites you don’t trust.
Even though backups may be in place, it is always best to minimise the chances of infection in the first place.
To find out more, please call us on 0845 504 8989, or complete our contact form.