Support Contracts

HW Technology offer flexible client focused support contracts that provide fully managed IT services for your company. The support contracts offered by HW Technology can be made up of fully inclusive remote and on-site support or remote support only. It is entirely down to your companies requirements how this is structured.

All contracted support agreements whether all inclusive or remote only give your company access to:

• UK based helpdesk
• Microsoft / Cisco certified engineers and consultants
• 24/7 monitoring of servers and internet connectivity from NOC
• Next business day SLA as standard
• Dedicated client contact

It is our aim to provide support and technical guidance on all aspects of your companies IT and where possible give you advice on new technologies that may benefit your business.